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Cookie Policy

How we use cookies and tracking technologies to enhance your browsing experience

Last Updated: September 2025 Cookie Compliant Privacy Protected

Table of Contents

  • 1. What Are Cookies?
  • 2. How We Use Cookies
  • 3. Types of Cookies We Use
  • 4. Third-Party Cookies
  • 5. Cookie Retention Periods
  • 6. Updates to This Policy
  • 7. Contact Information

Important: IP Address Collection vs. Cookie Consent

Your IP address collection is separate from cookie preferences. Please understand the following:

  • IP addresses are NOT cookies. They are collected through server-side processes for security and fraud prevention.
  • Your cookie consent choice does NOT affect IP collection. We collect IP addresses regardless of whether you accept or decline cookies.
  • IP collection occurs on form submissions - When you submit a contact form, inquiry form, or any web form, your IP address is automatically captured for security purposes.
  • This is a legitimate security measure used to detect fraud, prevent abuse, and protect our website and other users.
  • For complete details about IP collection, see our Privacy Policy - Information We Collect section 3.3

Summary: Declining cookies will NOT stop us from collecting your IP address when you submit forms. This is intentional and necessary for security.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners about how users interact with their sites.

How Cookies Work

When you visit our website, cookies are stored on your device by your web browser. These files contain information such as:

  • Your preferences and settings
  • Items in your shopping cart (if applicable)
  • Whether you've visited our site before
  • Which pages you've viewed and for how long
  • Login status and authentication information

Types of Cookies by Duration

Session Cookies

Temporary cookies that are deleted when you close your browser. These are essential for website functionality during your visit.

Persistent Cookies

Remain on your device for a set period or until you delete them. These remember your preferences for future visits.

Your Cookie Rights

You have control over cookies and can choose to accept, decline, or delete them at any time. However, please note that disabling certain cookies may affect your experience on our website.

2. How We Use Cookies

QuietRise uses cookies to enhance your browsing experience, improve our services, and understand how our website is used. We are committed to transparency about our cookie usage and comply with South African privacy laws, including POPIA.

Primary Purposes for Cookie Usage

Website Functionality

Essential cookies enable core website features such as secure login, form submissions, and navigation. These are necessary for the website to function properly.

Performance Analysis

We use analytics cookies to understand how visitors use our website, which pages are most popular, and how we can improve user experience.

Personalization

Preference cookies remember your settings and choices to provide a more personalized experience on future visits.

Marketing and Advertising

With your consent, we may use marketing cookies to display relevant advertisements and measure the effectiveness of our marketing campaigns.

Security

Security cookies help protect our website and users from malicious activity, fraud, and unauthorized access attempts.

Legal Basis for Cookie Processing

Under POPIA, we process cookies based on:

  • Legitimate Interest: For essential functionality and security purposes
  • Consent: For analytics, marketing, and non-essential functionality
  • Contract Performance: For services you've requested or purchased

3. Types of Cookies We Use

We categorize cookies based on their purpose and functionality. Here's a detailed breakdown of the cookies used on our website:

Strictly Necessary Cookies

Always Active

These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, filling out forms, or setting privacy preferences.

Session Management

Purpose: Maintains your session across page visits

Duration: Session (deleted when browser closes)

Data Collected: Session ID, authentication status

Security Cookies

Purpose: Protects against cross-site request forgery and other security threats

Duration: Session to 24 hours

Data Collected: Security tokens, IP address validation

Load Balancing

Purpose: Ensures website performance by distributing traffic

Duration: Session

Data Collected: Server routing information

Performance Cookies

Requires Consent

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve website performance and user experience.

Google Analytics

Purpose: Website traffic analysis and user behavior insights

Duration: 2 years

Data Collected: Page views, session duration, bounce rate, geographic location

Provider: Google LLC

Performance Monitoring

Purpose: Monitors website speed and functionality

Duration: 30 days

Data Collected: Page load times, error rates, performance metrics

Heat Mapping

Purpose: Understanding user interaction patterns on pages

Duration: 1 year

Data Collected: Click patterns, scroll behavior, form interactions

Functional Cookies

Requires Consent

These cookies enable enhanced functionality and personalization, such as remembering your preferences and providing customized content.

User Preferences

Purpose: Remembers your settings and preferences

Duration: 1 year

Data Collected: Language preference, theme selection, form data

Chat Widget

Purpose: Enables live chat functionality

Duration: Session to 30 days

Data Collected: Chat session data, user identification

Form Auto-Save

Purpose: Saves form progress to prevent data loss

Duration: 7 days

Data Collected: Form field values, completion status

Marketing Cookies

Requires Consent

These cookies are used to deliver advertisements relevant to you and track the effectiveness of our marketing campaigns.

Google Ads

Purpose: Tracks conversions and enables remarketing

Duration: 90 days to 2 years

Data Collected: Ad interactions, conversion tracking, user interests

Provider: Google LLC

Facebook Pixel

Purpose: Social media advertising and audience building

Duration: 90 days

Data Collected: Page visits, conversions, custom audience data

Provider: Meta Platforms, Inc.

Marketing Attribution

Purpose: Tracks marketing campaign effectiveness

Duration: 30 days

Data Collected: Referral source, campaign parameters, conversion paths

4. Third-Party Cookies

Some cookies on our website are set by third-party services that we use to enhance functionality and analyze performance. These partners have their own privacy policies and cookie practices.

Third-Party Cookie Providers

Google Services

Analytics & Advertising

Services Used: Google Analytics, Google Ads, Google Tag Manager

Purpose: Website analytics, conversion tracking, remarketing

Data Processing: May transfer data internationally

Privacy Policy: Google Privacy Policy

Opt-Out: Google Analytics Opt-Out

Meta (Facebook)

Social Media & Advertising

Services Used: Facebook Pixel, Instagram integration

Purpose: Social media marketing, audience targeting

Data Processing: International data transfers

Privacy Policy: Meta Privacy Policy

Opt-Out: Facebook Ad Preferences

Communication Tools

Customer Support

Services Used: Live chat widgets, contact forms

Purpose: Customer communication and support

Data Processing: Typically processed within South Africa

Control: You can disable chat features at any time

Security Services

Website Security

Services Used: Cloudflare, security monitoring

Purpose: DDoS protection, malware prevention, performance

Data Processing: Global content delivery network

Privacy Policy: Cloudflare Privacy Policy

Important Notice About Third-Party Cookies

We carefully select third-party partners and ensure they have appropriate privacy protections. However, we are not responsible for their privacy practices. We recommend reviewing their privacy policies to understand how your data is handled.

5. Cookie Retention Periods

Different types of cookies are stored for different periods based on their purpose and legal requirements:

Essential Cookies

Session Cookies

Deleted when browser closes

Session Only

Security Cookies

CSRF protection and authentication

24 Hours

Analytics Cookies

Google Analytics

Website usage and performance data

26 Months

Performance Monitoring

Website speed and error tracking

30 Days

Functional Cookies

User Preferences

Settings and customizations

1 Year

Form Data

Auto-saved form progress

7 Days

Marketing Cookies

Advertising Cookies

Ad targeting and measurement

90 Days - 2 Years

Conversion Tracking

Marketing campaign effectiveness

30-90 Days

Automatic Cookie Management

Our systems automatically manage cookie retention according to these schedules:

  • Expiration: Cookies automatically expire after their set retention period
  • Renewal: Some cookies may be renewed on subsequent visits
  • Deletion: You can manually delete cookies at any time through browser settings
  • Updates: Cookie retention periods may be adjusted to comply with legal requirements

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, new technologies, or legal requirements.

How We Notify You of Changes

  • Website Notice: Prominent notification on our website
  • Email Notification: For registered users and subscribers
  • Cookie Banner: Updated cookie consent notices
  • Last Updated Date: Always displayed at the top of this policy

Types of Changes

Material Changes: Significant modifications to cookie usage or your rights will require new consent and 30 days advance notice.

Minor Changes: Administrative updates, clarifications, or new cookie details will be updated immediately with notice.

Policy Version History

September 25, 2025

Version 1.0 - Initial Policy

Initial publication of comprehensive cookie policy covering all QuietRise website cookie usage and privacy practices.

Your continued use of our website after any changes indicates acceptance of the updated Cookie Policy. If you do not agree to changes, please adjust your cookie settings or discontinue website use.

7. Contact Information

If you have questions, concerns, or requests regarding our cookie practices, please contact us:

Privacy Officer

Email: hello@quietrise.co.za

Subject Line: "Cookie Policy Inquiry"

Response Time: Within 48 hours

Technical Support

Email: hello@quietrise.co.za

Phone: +27 68 642 4509

Hours: Monday-Friday, 8AM-5PM SAST

What You Can Contact Us About

  • Questions about specific cookies or tracking technologies
  • Issues with cookie functionality or browser settings
  • Requests to opt-out of specific tracking
  • Technical problems with cookie functionality
  • Data protection concerns related to cookies
  • Complaints about cookie practices

Regulatory Authority

If you are not satisfied with our response to your cookie-related concerns, you may contact the Information Regulator of South Africa:

Information Regulator South Africa
Email: enquiries@inforegulator.org.za
Website: www.inforegulator.org.za

Company Information

QuietRise (Pty) Ltd
Registration Number: 2026/056984/07
Address: Pretoria, South Africa

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We are the quiet force behind your digital rise. QuietRise provides the essential web design and hosting solutions that act as the fertile ground for your brand, cultivating a powerful presence that grows stronger each day.

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We Value Your Privacy

We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Learn more about our cookie policy

Cookie Preferences

We use cookies to improve your experience on our website. You can choose which types of cookies you want to allow. Please note that blocking some types of cookies may impact your experience.

Essential Cookies

Always Active

These cookies are necessary for the website to function and cannot be disabled. They are usually only set in response to actions made by you such as setting your privacy preferences, logging in, or filling in forms.

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Diagnostics & Performance

Allow the site to send anonymous diagnostics and performance data (e.g., client-side errors and timing) to help us find and fix issues faster. This does not include personal data or form contents.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers.