Clients and their users must not upload, transmit, store, publish, or distribute any content that:

1. Constitutes, depicts, or facilitates child sexual abuse material (CSAM) or any content that sexually exploits, endangers, or is harmful to a minor, in contravention of the Films and Publications Act, 65 of 1996 (as amended) and the Cybercrimes Act, 19 of 2020;
2. Depicts or promotes illegal violence, torture, human trafficking, or any other serious criminal activity;
3. Is defamatory, harassing, intimidating, or threatening towards any person or group;
4. Constitutes hate speech or incites violence, discrimination, or harm on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or any other protected ground under South African law;
5. Infringes any third party's intellectual property rights, including copyright, trade marks, and moral rights, in contravention of the Copyright Act, 98 of 1978, or any other applicable law;
6. Is false, misleading, or fraudulent, including but not limited to impersonation of any person or entity;
7. Promotes, facilitates, or constitutes any unlawful activity under South African law or any applicable foreign law;
8. Contains personal information of a data subject processed without a lawful basis, in contravention of the Protection of Personal Information Act, 4 of 2013 (POPIA).

Clients and their users must not use any QuietRise service, platform, hosted software, or API to:

1. Gain unauthorised access to any computer system, network, account, or data, whether belonging to QuietRise, another Client, or any third party, in contravention of the Cybercrimes Act, 19 of 2020;
2. Distribute malicious code, including malware, ransomware, spyware, viruses, worms, trojans, or any other executable or script designed to damage, disable, or gain unauthorised access to systems;
3. Conduct phishing, social engineering, or fraud, including sending unsolicited communications designed to deceive recipients into disclosing credentials, personal information, or funds;
4. Send spam or bulk unsolicited commercial electronic communications in contravention of the Electronic Communications and Transactions Act, 25 of 2002 (ECT Act) or the Consumer Protection Act, 68 of 2008 (CPA);
5. Perform denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, or any intentional act designed to overload, degrade, or disrupt QuietRise infrastructure or any third-party system;
6. Circumvent security controls, including authentication mechanisms, rate limits, access controls, or encryption, on any QuietRise platform or third-party system;
7. Scrape, harvest, or extract data from any QuietRise platform by automated means without QuietRise's prior written consent;
8. Resell, sublicense, or share access to QuietRise services or hosted software with any third party not authorised under the Client's agreement;
9. Use QuietRise infrastructure for cryptocurrency mining or any other resource-intensive activity not contemplated by the Client's service agreement;
10. Attempt to decompile, reverse-engineer, or disassemble any QuietRise proprietary software or platform.

1. Client Responsibility: Where any QuietRise hosted service or software permits the upload, transmission, or storage of files, images, documents, or other content, the Client is solely responsible for all content uploaded by the Client and by any of the Client's users, staff, or agents. QuietRise is a platform provider and does not review, verify, or take responsibility for user-uploaded content.
2. Client Warranty: By uploading or transmitting any content through a QuietRise service, the Client warrants that: (a) the content does not fall within any category listed in Section A of this AUP; (b) the Client holds all necessary rights, licences, and consents to upload and use the content; and (c) the upload and use of the content does not violate any applicable law.
3. Permitted File Types: Unless the applicable service expressly supports a file type, Clients must not upload executable files (including .exe, .bat, .sh, .php, .js files intended for server execution) or any file format that could pose a security risk to QuietRise infrastructure or other users.
4. Content Removal: QuietRise reserves the right to remove, disable access to, or quarantine any content that QuietRise reasonably suspects violates this AUP, without prior notice to the Client. Removal of content does not entitle the Client to any refund or service credit.
5. Personal Information in Uploads: Where uploaded content contains the personal information of identifiable natural persons, the Client, as POPIA responsible party, is solely responsible for ensuring that a lawful basis for processing exists and that the data subject has been notified in accordance with POPIA. QuietRise processes such personal information solely as operator on the Client's behalf.

1. Immediate Suspension: QuietRise reserves the right to suspend any service, account, or access immediately and without prior notice if QuietRise reasonably suspects a material violation of this AUP. QuietRise will notify the Client as soon as practicable following suspension and will provide the Client a reasonable opportunity to respond, except where mandatory reporting obligations or the severity of the violation make continued service provision inappropriate.
2. Termination: A material or repeated violation of this AUP constitutes a material breach of the Client's service agreement. QuietRise may terminate the agreement in accordance with the applicable termination provisions of the Client Service Agreement or Software Licence Agreement, with no refund applicable.
3. Cooperation with Authorities: QuietRise is legally obligated under the Cybercrimes Act, 19 of 2020 and other applicable legislation to report certain categories of unlawful content and activity to the relevant South African authorities. QuietRise will comply with lawful requests from law enforcement and regulatory bodies, including the South African Police Service (SAPS), the Directorate for Priority Crime Investigation (DPCI/Hawks), and the Information Regulator. QuietRise may disclose Client information and supporting evidence when required by law to do so.
4. No Liability for Enforcement Actions: QuietRise shall not be liable to the Client for any loss, damage, or inconvenience arising from QuietRise's exercise of its enforcement rights under this AUP, including suspension, content removal, termination, or reporting to authorities, provided such actions were taken in good faith.

1. Ensuring Compliance by Users: The Client is responsible for ensuring that all users, staff members, contractors, and agents who access any QuietRise service on the Client's behalf are made aware of and comply with this AUP. The Client's acceptance of the applicable service agreement binds all such persons.
2. Notification of Violations: The Client must notify QuietRise immediately upon becoming aware of any actual or suspected violation of this AUP by the Client, its users, or any third party in connection with the Client's account. Notification should be sent to support@quietrise.co.za.
3. Account Security: The Client must: (a) take reasonable steps to secure its login credentials and API keys; (b) promptly deactivate access for any staff member or user whose employment or engagement has ended; (c) notify QuietRise immediately if the Client has reason to believe that its account has been compromised; and (d) not share login credentials with persons not authorised under the Client's service agreement. QuietRise accepts no liability for actions taken using the Client's credentials by any unauthorised person.
4. Indemnity: The Client indemnifies and holds harmless QuietRise (Pty) Ltd, its directors, employees, and agents against any claim, loss, damage, fine, penalty, regulatory action, or legal cost (on an attorney-and-own-client scale) arising from: (a) the Client's violation of this AUP; (b) content uploaded, transmitted, or published by the Client or its users; (c) any third-party intellectual property claim arising from the Client's content; or (d) any regulatory action arising from the Client's failure to comply with applicable law in its use of QuietRise services.

This AUP is informed by and must be read alongside the following South African legislation (as amended from time to time):

• Cybercrimes Act, 19 of 2020 — criminalises unlawful access to computer systems, data interception, malicious communications, and child pornography communicated via computer systems; imposes reporting obligations on electronic communications service providers.
• Films and Publications Act, 65 of 1996 (as amended) — prohibits the creation, distribution, and possession of child sexual abuse material and other prohibited content; requires distributors of online content to report CSAM to the South African Police Service.
• Electronic Communications and Transactions Act, 25 of 2002 (ECT Act) — governs electronic contracts, unsolicited commercial communications, and the liability of internet service providers and hosts for third-party content.
• Protection of Personal Information Act, 4 of 2013 (POPIA) — governs the lawful processing of personal information; imposes obligations on responsible parties and operators with respect to consent, data security, and breach notification.
• Consumer Protection Act, 68 of 2008 (CPA) — prohibits misleading advertising, unconscionable conduct, and certain unfair business practices.
• Copyright Act, 98 of 1978 — protects original works from unauthorised reproduction, distribution, and adaptation.

QuietRise reserves the right to amend this AUP at any time to reflect changes in applicable law, industry standards, or the nature of QuietRise's services. Clients will be notified of material changes by email or via the QuietRise website at least 30 calendar days before the effective date of any amendment. Continued use of QuietRise services following notification of an amendment constitutes acceptance of the revised AUP.